CSTV Mobile

FREQUENTLY ASKED QUESTIONS (FAQs)


Below are some common frequently asked questions (FAQs) regarding the wireless alerts service.

REGISTRATION

What is the "Confirmation Code" referred to on the alert service registration pages?
We send a "Confirmation Code" to your mobile phone after you enter your phone number on the alert service registration page. We do this to make sure that your mobile phone has text messaging capabilities and to enable you to confirm your subscription to the alert service. You must reply to the text message with the 4-digit confirmation code presented within the text message in order to confirm your subscription. If you no longer have the text message in your inbox, you can re-send your confirmation code by clicking here.

Why do I have to enter the "Confirmation Code"?
The Confirmation Code confirms your subscription to the alert service and helps prevent someone else from signing you up for the service. We cannot activate the service until you reply to the confirmation message with your Confirmation Code.

How can I retrieve my user password if I forget it?
You can request that your password be sent to your mobile phone by clicking here.

How can I change my user password?
You can update or change your password by clicking here.

BILLING

Is there a charge for receiving SMS messages via the wireless alert service?
We charge you a monthly fee to send you wireless alerts as stated on the alert service registration page. Your wireless carrier may also charge you a fee, in addition to the monthly price of wireless service, for use of SMS. Please check with your wireless carrier to find out what additional charges may apply.

How will I be billed for the wireless alert service? Charges for the wireless alert service will appear on the billing statement you receive from your wireless carrier.

ALERTS OVERVIEW

What types of messages will I receive on my mobile phone from the wireless alert service?
You may receive text messages via SMS, or Short Message Service, technology. SMS technology will allow you to receive messages on your mobile phone as long as you are located in your wireless carrier's digital coverage area and your mobile phone and wireless carrier support the messaging technologies.

What time will alerts be sent out each day?
Alerts will be sent out when news or score information occurs. By selecting the sports, headlines and frequency of the messages you chose to receive, you can control the volume of messages that are sent to your mobile phone.

How do I change my alerts preferences?
To select the sports for which you would like to receive headlines and scores, as well as to select the frequency with which to receive score alerts, please click here.

How will my mobile phone tell me that I have received a SMS message?
Please check with your wireless carrier for specific instructions on how your mobile phone communicates that a message has been received. Many phones beep and display an icon to indicate the receipt of a message.

How do I cancel my subscription?
To cancel your alerts subscription at any time, please reply in the form of an SMS message to an alert you have received with the keyword STOP. Or, you may call 1-866-626-2823 or click here to unsubscribe.

TROUBLESHOOTING

How do I know if my mobile phone and wireless carrier supports SMS messaging?
Call your wireless carrier or visit their web site to see if the technology is supported.

Why am I not seeing SMS content on my mobile phone?
Your phone may not have SMS capabilities. Contact your wireless carrier for more information regarding the capabilities of your mobile phone. If your phone is SMS capable and content cannot be viewed, memory within your mobile phone may be full and your mobile phone may be unable to store a received message for viewing. Clean out your inbox by erasing old messages. This should free up storage space for content on your mobile phone.

If my phone is turned off or I am on a call will I still receive wireless alerts?
Please check with your wireless carrier for information on your mobile phone's ability to capture SMS messages received while the mobile phone is turned off or while you are on a call.