Welcome to the All-Access customer support feedback center. Rest assured that we have representatives monitoring all live broadcasts and they are dedicated to responding to all customer support requests in a timely manner. Please complete all of the fields below and describe the problem you are encountering in as much detail as possible to ensure a speedy response. We look forward to helping you!

This form is intended to address technical problems and and questions regarding All-Access content.

If you need to report a live event that is not functioning, please notify us here.

For quick answers to many common questions (including technical troubleshooting), please visit our FAQ page.

If you need assistance with an account-related problem (including password resets and billing information), please visit our account services page.  

***All fields are required.


What is your All-Access registered email address?

What is your best contact number? (XXX-XXX-XXXX)
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Event Date:


Select School

Select Sport

Content Type

Are you a current All-Access subscriber?

Have you ever successfully accessed All-Access audio / video content before?

What is your computer's Operating System?

  • Note: All-Access does not support any other Operating Systems
  • What Web Browser are you using to access this event?

  • Note: All-Access does not support any other Internet Browsers
  • What is the current version of your Windows Media Player?

    What is the general problem you are having?

  • If you are not hearing any sound, please make sure your speakers are turned up and the volume is not muted.
  • Please explain the trouble you are having. Try to be as specific as possible when describing a technical support issue, including any error messages you are receiving.